Two Years On...

Our first Health Fellow, Hector Zaragoza, shares with us what he has been up to over the past year since he wrote a guest blog post for us. He has gained valuable experience in the public sector since working at the Institute at the Golden Gate and we are excited to learn more about his work.

It has been two years since I was the Health and Wellness Fellow at the Institute at the Golden Gate. Since then, I have been a Volunteer Coordinator for Canal Alliance, a local non-profit that provides services to recent immigrant arrivals, and more recently, a Public Benefits Specialist enrolling individuals in public assistance programs like CalFresh, CalWORKs, and Medi-Cal for the County of Marin. I’m also in the middle of applying to graduate school for a Master’s in Public Policy. At this point, I have worked for the private sector, the nonprofit sector, and now the public sector and one thing rings true: collaboration, data analysis and evaluation, ideation and iteration are all critical skills for tackling any issue. The Institute does an amazing job in cultivating these traits.

My primary duty at the Department of Health and Human Services is to interpret the state and county regulations as they pertain to public assistance programs and determine a client's eligibility for them. Marin is traditionally associated with opulence but the lower-income community often goes unnoticed and to some extent, marginalized. The services we offer provide a lifeline to those in need. Many have been laid off, others are recent arrivals settling in to their new country, and many are simply trying to increase their competitiveness in the job market by going back to school and gaining new skills. The services are a stop-gap measure for them to find some stability on their way to self-reliance.

In addition to this, I am actively participating in the evaluation process of redesigning the on-boarding process for new employees by providing direct feedback. Essentially, we are developing a blueprint and its complementary toolkit to make on-boarding of new staff a more seamless transition that enables them to become more effective in their work and develop a sense of solidarity with the organization's mission and each other. My experience going through the pilot-stage of its implementation has been critical in informing leadership of areas for improvement. I have also carried over the enthusiasm around the Healthy Parks Healthy People: Bay Area collaborative to my new office. Although we are fitted with ergonomic workstations (automated desks are the best!) we still suffer the consequences of office life. Therefore, I established the Mile Challenge. Each member of my immediate team is encouraged to track their distance covered in a day whether it be biking, walking, running, or even dancing. This information is gathered and displayed on a whiteboard in the office where we see our progress as we attempt to log all 3,252 miles between our office and the statue of liberty in New York. We’re almost there! 

My third special project is creating tools to facilitate casework processing in a thorough and timely manner. This includes: advanced excel case management sheets, flow charts, timelines, and as part of my most innovative set, a “how-to” checklist infographic. I will also be taking part in the development and implementation of our outreach strategy by conducting community focus groups.

All of these special projects are inspired by traits espoused and practiced at the Institute - go beyond your stipulated duties of the job description and have a deeper impact. Let the spirit of challenging convention guide you into unexplored territory that ultimately contributes to a more fulfilling professional life. So, how are you stepping outside your comfort zone?

Hector Zaragoza
(760) 333-9662

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